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Privacy Policy


Two Wests and Elliott is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Two Wests and Elliott Web site and governs data collection and usage. By using the Two Wests and Elliott website, you consent to the data practices described in this statement.

Collection of your Personal Information

Two Wests and Elliott collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Two Wests and Elliott also collects anonymous demographic information, which is not unique to you, such as your postcode code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by Two Wests and Elliott. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Two Wests and Elliott for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Two Wests and Elliott Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Two Wests and Elliott public message boards, this information may be collected and used by others. Note: Two Wests and Elliott does not read any of your private online communications.

Two Wests and Elliott encourages you to review the privacy statements of Web sites you choose to link to from Two Wests and Elliott so that you can understand how those Web sites collect, use and share your information. Two Wests and Elliott is not responsible for the privacy statements or other content on Web sites outside of the Two Wests and Elliott and Two Wests and Elliott family of Web sites.

Use of your Personal Information

Two Wests and Elliott collects and uses your personal information to operate the Two Wests and Elliott Web site and deliver the services you have requested. Two Wests and Elliott also uses your personally identifiable information to inform you of other products or services available from Two Wests and Elliott and its affiliates. Two Wests and Elliott may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Two Wests and Elliott work with Epsilon Abacus (registered as Epsilon International UK Ltd), a company that manages the Abacus Alliance on behalf of UK retailers. The participating retailers are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, and home interiors categories. They share information on what their customers buy. Epsilon Abacus analyses this pooled information to help the retailers understand consumers' wider buying patterns. From this information, retailers can tailor their communications, sending people suitable offers that should be of interest to them, based on what they like to buy. Epsilon Abacus may transfer data outside the EEA. The transfer will take place in the presense of appropriate safeguards, including standard date protection clauses adopted by the EU Commission. 

Two Wests and Elliott occasionally works with other trusted retailers and organisations in order to make you aware of some of their products which we think you would enjoy. Currently we only work this way with a select number of charities. When this occurs we provide your name and address details only (no telephone number or email) for one time usage. If you would prefer your details are not used in this way please tick the relevant opt out box during the registration or checkout process. If you wish to change your preferences at a later date simply call us on 01246 451077 or email and we will update our records accordingly. 

Two Wests and Elliott may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party.

In addition, Two Wests and Elliott may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Two Wests and Elliott, and they are required to maintain the confidentiality of your information.

Two Wests and Elliott does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Two Wests and Elliott keeps track of the Web sites and pages our customers visit within Two Wests and Elliott, in order to determine what Two Wests and Elliott services are the most popular. This data is used to deliver customized content and advertising within Two Wests and Elliott to customers whose behavior indicates that they are interested in a particular subject area.

Two Wests and Elliott Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Two Wests and Elliott or the site; (b) protect and defend the rights or property of Two Wests and Elliott; and, (c) act under exigent circumstances to protect the personal safety of users of Two Wests and Elliott, or the public.

Use of Cookies

The Two Wests and Elliott Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Two Wests and Elliott pages, or register with Two Wests and Elliott site or services, a cookie helps Two Wests and Elliott to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Two Wests and Elliott Web site, the information you previously provided can be retrieved, so you can easily use the Two Wests and Elliott features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Two Wests and Elliott services or Web sites you visit.

Security of your Personal Information

Two Wests and Elliott secures your personal information from unauthorized access, use or disclosure. Two Wests and Elliott secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

Two Wests and Elliott will occasionally update this Statement of Privacy to reflect company and customer feedback. Two Wests and Elliott encourages you to periodically review this Statement to be informed of how Two Wests and Elliott is protecting your information.

Contact Information

Two Wests and Elliott welcomes your comments regarding this Statement of Privacy. If you believe that Two Wests and Elliott has not adhered to this Statement, please contact Two Wests and Elliott at We will use commercially reasonable efforts to promptly determine and remedy the problem.