Returns Policy 

At Two Wests & Elliott we offer a generous goodwill returns policy which is in addition to your legal rights. When you return unwanted items, please provide proof of purchase – such as a copy of the Delivery Note sent out with your order.

Unwanted items can be returned for exchange or full refund provided they are returned within 35 days of purchase with proof of purchase.

If goods are returned after this date we will offer you a Credit Note to be used when you next order, or goods can be exchanged for other products of the same value.

If you are returning an item which is not faulty or damaged, only not suitable, then you are liable for the delivery charge to return the item to us. We can arrange a collection (please call us on 01246 451077) to establish the cost for return of your order or you can send the order back via the post office. When returning via your post office please get a receipt from the post office as proof of postage – if the item returned is lost or damaged during return to us you will need to contact Royal Mail rather than ourselves.

All items must be returned to us before a refund or replacement is issued.

Product Exclusions are listed below:

If a product has been made specifically for you, once payment is taken, no changes to the order or any cancellation may be made. It is therefore very important that you check your measurements prior to payment. These products can only be returned in accordance with your legal rights.

The Distance Selling Regulations

If you have purchased a non-perishable item online or by phone from our catalogue, you have the legal rights under distance Selling Regulations. Exclusions apply.

These Selling Regulations allow you, the consumer, whether ordering online or by phone, to cancel your contract at any time up to 7 working days after the day on which you receive the goods you ordered. If you have paid a delivery charge this will also be refunded but if you are only returning part of the order, then we are not obliged to repay any of the delivery charge. You must take reasonable care of the goods whilst in your possession and they must be returned to us promptly at your cost which will be notified to you at the time of cancellation.

You must inform us of the cancellation of the contract.

This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available from your Local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office. Or The Consumer Protection (Distance Selling) Regulations 2000 can be seen on the  Office of Public Sector Information website.

The Regulations do not apply to made to order / made to measure products.

How To Return Items

If we have made an error with your delivery or you wish to return an item for any reason, please call us on 01246 451077 or email us on info@twowests.co.uk. If we have made a mistake we will organise for your parcel to be collected and a replacement or refund processed. If you have changed your mind and no longer wish to keep the order then you can either return it to us via the Post Office or ask us to arrange a collection. If you are returning an item which is not faulty or damaged, only not suitable, then you are liable for the delivery charge to return the item to us. Please provide a copy of your original delivery note with the item being returned. Please get a receipt from the post office as proof of postage.

When Will I Get My Refund For Items Returned By Post?

Please allow at least 2 weeks to process your refund once we’ve received your goods. The refund will be credited to the card account used for the original purchase.

If you are unhappy with the quality of your order please call us on 01246 451077