Delivery Times

How long does it take for my order to be delivered?
Our standard delivery time is approximately 5-7 working days. However, during peak ‘gardening’ times (February, March) this time can be extended up to 14 working days.

Can my order be delivered on a specified date?
If it is important for you to receive your order on a particular date we will do our utmost to despatch your order accordingly. Simply e mail your order number together with the date on which you require delivery to TWEdelivery@twowests.co.uk. We will e mail you confirmation that we have received your request and confirm the delivery date.
Please Note: our carriers can only deliver your order to you between Monday to Friday. Please e mail details of the delivery date you require on the same day as you place the order.

Can my order be delivered next day?
When it is important for you to receive your order straight away, you can ask to upgrade your order to next day delivery. The extra charge for this service is just £3.00 in addition to the standard £4.99 delivery charge.
To request next day delivery simply e mail your order number to TWEdelivery@twowests.co.uk and ask to upgrade your order to nest day delivery.
We will e mail you to confirm that the request has been received and whether we have been able to upgrade your order.
Please Note: Only orders placed before 1.00pm can be dispatched on the same day. Our carriers can only deliver your order to you between Monday to Friday. For orders placed after 1.00pm on Friday the earliest delivery possible will be Tuesday.
Unfortunately not all products can be dispatched immediately. If an item is being made to order (for example Commercial Benches, Dewpoint Cabinets, Hot Benches, Greenhouses etc) we may not be able to dispatch your order immediately. In this case we will e mail you to advise you of the earliest delivery date possible.

What will happen to my order if I’m not at home to accept delivery?
We understand that it is not always possible to be at home to accept delivery of a parcel. If carriers attempt to deliver your order and you are not at home they will leave you a contact card. This will provide details of your local delivering depot so that you can telephone them to arrange a more suitable day for delivery.
If you know when you place your order that it is unlikely that you will be at home to accept delivery (for example if you are out at work) you could arrange to have your order delivered to an alternative address (your work address, a neighbour etc). Simply supply an alternative delivery address when you place your order.
However, if it is not possible to have order delivered elsewhere it is possible for us to arrange for the carrier to leave your delivery at a secure location at your property (for example, in the porch, by the back door etc). To arrange this simply e mail your order number together with details of where the order can be left to TWEdelivery@twowests.co.uk. We will e mail you to confirm your request has been received and has been acted upon.
Please Note: for orders over £200.00 in value we will be unable to arrange for the order to be left if you are out.

Can I check on delivery of my order?
To check on delivery of an existing order please contact us by:
E mail at TWEdelivery@twowests.co.uk
Phone 01246 451077 (available Monday – Friday 8am to 5.30pm).
Please remember to quote your order number from your order confirmation.